According to reports, the enterprise mentioned by Mr. Xin set up an intelligent customer service question and answer system, which is a microcosm of the "AI smart customer service" work of Qingdao Administrative Examination and Approval Bureau. This year, in view of the blocking points such as "multi-head" consultation, "difficulty in consulting after working hours" and busy telephone number, Qingdao Administrative Examination and Approval Bureau relied on digital means to comprehensively analyze and judge the problems that the masses of enterprises consulted more, integrated and classified, and launched the "AI smart customer service" model, which realized the "no closing" of 24-hour consultation for enterprise start-up and construction project approval.

全覆蓋，精準畫像，

企業可以“隨時隨地回答問題”

近日，上線的企業啟動了AI智能客服問答系統，該系統將企業開辦中涉及的海量、零碎的業務內容整合梳理成知識圖譜和數據庫資源，與群眾常見咨詢問題一一匹配并導入智能客服數據庫，建立企業注冊專業術語“同義詞”標簽，收集群眾常用口語表達， 從而實現同一問題的不同問題能夠有效匹配標準答案，保證AI智能客服系統能夠正確理解、發現和回答。 同時引入人機合作模式，輔助工作時間人工客服， so as to provide more accurate and personalized business consulting services for enterprises with special business handling needs.

At present, the system can answer more than 2,100 common enterprise registration consultation questions, covering the online and offline consultation needs of 44 kinds of enterprise registration business in the whole life cycle of six types of market entities, including companies, partnerships, unincorporated enterprise legal persons, farmers' professional cooperatives, sole proprietorship enterprises and individual industrial and commercial households, effectively solving the problems of insufficient online interaction, inconvenient inquiry and insufficient intelligence of enterprise masses.

The province takes the lead in real-time updating,

The examination and approval of construction projects can be asked at any time.

“它太聰明和方便了。以前辦理一個新業務要打多個電話，切換多個網站，在咨詢高峰期還要排隊?，F在，AI助手給了我一個一站式的工作?！碧┠芴烊粴庥邢薰臼┕そ浝黻P對青島市工程建設項目審批管理平臺新推出的“智慧客服”AI助手贊不絕口。

為了更好地服務“項目落地年”，幫助建設項目快速落地審批。為解決辦公企業“多頭”咨詢、“工作時間外”咨詢問題，青島市工程建設項目審批管理平臺正式推出“智慧客服”AI助手，在全省率先實現建設項目審批24小時咨詢。

“智慧客服”的AI助手建立了涵蓋工程建設項目審批、平臺運營等領域的高頻題庫，為群眾提供集政策咨詢、業務解答、導航于一體的人性化智能服務，并具備自學習能力，能夠充分結合企業需求，實時更新高頻題庫，做到新、快、全、準?！爸腔劭头盇I助手的推出，有效減少了咨詢數量和辦理時長，進一步提高了建設項目審批效率，大幅提升了服務企業的體驗感和獲得感，受到了企業群眾和審批人員的一致好評。

“AI助手的推出也給我們后臺審批人的咨詢服務帶來了便利，高頻重復咨詢少了。過去每人每天的電話咨詢量減少了1/3，很大程度上解放了勞動力，更專注地辦理業務，緩解了審批力量的不足，效率大大提高?！鼻鄭u市行政審批局行政審批服務負責人說。

(可由客戶端記者博通訊員趙報道)